Strategy consultant Jennifer Sertl is an internationally recognized influencer in social media and the president and founder of Agility3R, a leadership development company. In 2010, she co-wrote a book: Strategy, Leadership, and the Soul: Resilience, responsiveness and reflection for a global economy.
Ahead of its time, the book set out the new era of digitized, hyperconnected globalization and explored what this meant for leaders, business strategy and communication.
In this illuminating conversation, Cat, Jen and Dom discuss the importance of authenticity in internal communication, not least in the age of generative AI. As we navigate continuous change and market ambiguity, Jennifer’s insights have lots to offer progressively-minded internal communicators.
TAKEAWAYS
- Authentic leadership involves understanding one’s essence and values.
- Soulful communication is essential in the workplace.
- AI cannot replace the need for trust and human connection.
- Language and conversation have the power to shift perspectives and shape leadership.
- Creating a safe space for leaders to practice and learn is crucial. Authentic leadership requires curiosity, vulnerability, and the ability to listen and learn.
- Leaders need to trust themselves and create environments where others can trust themselves as well.
